GeniusDevs Support Ticket

Item Support (4 Articles)

The Envato Item Support policy allows authors to offer support for their items, covering issues like bugs and technical questions.

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A digital product license grants users legal rights to use, distribute, or modif

What do you mean by item and end product?
I'm a business and want to talk to you about a new way to license or use items from Envato Market. Whom should I contact
I am planning to use the item in a product that I will sell. Which license do I need?
I’m making a test site - it’s not for sale or distribution and will never be published. Do I need a license? Which one?
Am I allowed to modify the item that I purchased?
I'm a freelancer/agency. Can I use the item for an end product I'm doing for a client?
I am a commercial entity or run a business. Do I always need an Extended License?
Do I need to buy a new license each time I create a landing page within my site using a landing page template?
Does the Extended License allow me to create an app or service that generates customized versions of the file for users? Or can I sell multiple customizations of an item under an Extended Lic
Which license do I need for an end product that is only accessible to paying users?

The Envato Item Support policy allows authors to offer support for their items,

How long have you been helping with reported bugs and issues?
Can I also customize the item?
How long does the discretionary version last?
How many days your support team will support me Help with included third party assets (e.g. image sliders, contact forms)